LEGAL REFERENCE

Your Privacy Matters at putraspin

We built putraspin around Indonesia's most trusted payment methods—DANA, OVO, GoPay and QRIS—and we protect your account data with the same care. This privacy policy explains exactly how...

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putraspin Your Privacy Matters at putraspin

Our Privacy Posture

putraspin operates within Indonesian data protection guidelines and the frameworks of supported regions. When you open your account, we collect your personal details—name, contact information, payment credentials—solely to verify your identity, process your transactions through DANA, OVO, GoPay and QRIS, and deliver your lobby access. We never sell your data to third parties. Encryption and secure vaults protect your account credentials. Your

payment history stays within our platform unless local law requires disclosure. We review this policy annually and notify you of material changes via email or in-app alert.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions – Reach Us

Email Support Send privacy concerns or data requests to [email protected]...
Live Chat Open your account and use in-app chat to...
Compliance Officer For formal data subject requests or compliance escalations...
PLATFORM TRUST SIGNALS

Privacy Standards That Earn Your Trust

SSL/TLS Encryption

All communication between your device and our servers runs on industry-standard HTTPS. Your DANA, OVO, GoPay and QRIS credentials never...

PCI DSS Compliance

We maintain Payment Card Industry Data Security Standard compliance for all stored payment references. Independent audits verify our vault standards...

Data Minimisation

We collect only what's needed to run your account and process payouts. No unnecessary fields, no data hoarding, no second-guessing...

Regular Security Audits

Third-party security firms test our systems quarterly. We patch vulnerabilities within 48 hours of discovery and log all remediation steps...

Staff Access Controls

Our team members access only the account data required for their role. No employee can view your payment history without...

Incident Response Plan

If a breach occurs, we notify affected users within 72 hours, explain what happened, and detail steps we took to...

How Our Policy Compares Across Regions

Indonesia & Supported Markets
Our privacy framework aligns with Indonesian data protection norms and local banking guidelines for DANA, OVO, GoPay and QRIS transactions.
Data Residency
Account and transaction logs for Indonesian users remain on servers within Indonesia or ASEAN-approved data centres. No offshore storage of core account files.
Right to Access
You can request a full export of your personal data and account history anytime. We deliver it within 30 days in machine-readable format at no cost.
Right to Deletion
After account closure, we retain records for tax and regulatory compliance only. Non-essential data is purged within 90 days of your written request.
Withdrawal of Consent
You can opt out of marketing emails or promotional notifications by clicking 'Unsubscribe' in any message or adjusting preferences in your account settings.
Third-Party Disclosure
We share data with payment processors (DANA, OVO, GoPay, QRIS networks) only as needed to complete your transactions. No data brokers or ad networks.
Policy Changes
We notify you 30 days before major policy updates. Continued use of your account after the effective date means you accept the revised terms.
QUICK SIGNAL

What Our Privacy Framework Covers

01
Account Registration When you open your account, we verify your identity and store your contact details securely. This foundation ensures every session on your device is encrypted and tied only to you.
02
Transaction History Every deposit via DANA, OVO, GoPay or QRIS is logged with timestamps and reference codes. You see the full record in your account ledger; we keep encrypted backups for dispute resolution.
03
Session & Cookie Policy We use session cookies to keep you logged in and remember your lobby preferences. No tracking cookies that follow you across the web; you control cookie settings anytime.
04
Responsible Account Tools You can set deposit reminders, review your account activity log, and adjust notification frequency directly in settings. Privacy choices stay with your account, not in a separate portal.
05
Device & Location Data We log the device type and approximate location when you sign in—only to detect suspicious access and protect your account from unauthorized use.
06
Dispute & Complaint Records If you file a complaint or dispute, we keep records for investigation and regulatory review. You retain full access to your case details and correspondence in your account.

Privacy Questions Answered

No. We never sell or lease your personal information to advertisers, data brokers or third parties. Payment processors (DANA, OVO, GoPay, QRIS networks) receive only the minimum data needed to complete your transactions.

We retain account records for seven years to comply with Indonesian tax and banking regulations. Marketing and activity logs are deleted after 90 days of closure, unless you request earlier deletion.

Yes. Log in, go to Account Settings → Data Export, and request a copy in CSV or JSON format. We deliver it within 30 days at no charge. You can import it to another platform if you wish.

We notify affected users within 72 hours with details of what occurred, how we contained it, and steps taken to prevent recurrence. You'll receive a direct email and in-app alert with next steps and free credit monitoring options.

No. We use session cookies only for your account and lobby functionality. We do not place tracking pixels on external sites or build a profile of your browsing outside putraspin.

Absolutely. Every promotional email includes an 'Unsubscribe' link. You can also manage notification preferences in Account Settings → Communication Preferences without losing access to your account.

Your payment credentials are tokenized—we never store full card or wallet numbers. All data flows through PCI DSS-compliant vaults with AES-256 encryption. Payment networks handle the final transaction securely.